FAQ

All orders are shipped from our warehouse in China. We partner with leading international and local carriers to ensure reliable delivery across all supported markets.

Orders are processed within 1–3 business days. Delivery times by region:

• United States: 4–15 business days
• United Kingdom: 4–15 business days
• European Union: 4–15 business days
• Japan: 4–15 business days
• Australia: 4–15 business days

Yes — we offer free shipping on all orders of 2 or more items. For single-item orders, shipping fees are calculated at checkout based on your destination.

Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's website. Please allow up to 48 hours for tracking to update. If you haven't received tracking info within 3 business days, contact us at support@liberaturs.com.

You may return unworn, unwashed, and undamaged items with all original tags attached within 15 days of delivery. To initiate a return, email support@liberaturs.com with your order number and reason. We'll send you a return label within 1–2 business days. Refunds are processed within 5–10 business days after we receive the returned item.

Yes. We offer one free size exchange per item within 15 days of delivery. Contact us at support@liberaturs.com to request an exchange. Additional exchanges follow our standard return process.

All accessories — including hats, beanies, bags, and belts — are considered final sale and cannot be returned. All other clothing items are eligible for return within 15 days, provided they meet our return conditions.

Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the responsibility of the buyer. We recommend checking your country's import regulations before placing an order.

Every product page includes a detailed size chart with measurements in centimeters and inches. If you're between sizes, email us at support@liberaturs.com with your height, weight, and preferred fit, and we'll recommend the best size.

For most items: machine wash cold, hang dry, do not bleach. Special materials (waxed cotton, distressed finishes) may require specific care — check the individual product page.

Contact us immediately at support@liberaturs.com with photos and your order number. We will cover all shipping costs and arrange a replacement or full refund.