FAQ

Q: Where do you ship from?
A: All orders are shipped from our warehouse in China. We partner with leading international carriers to ensure your gear reaches you reliably and efficiently.

Q: How long will my order take to arrive?
A: Orders typically take 1-3 business days to process before shipping. Once shipped, delivery to the US usually takes 4-15 business days via our international carrier partners. Please note that transit times may occasionally vary due to customs clearance. You will receive a tracking link as soon as your order is on its way.

Q: What is your return policy?
A: We want you to be completely satisfied with your gear. For full details on returns, exchanges, and any specific conditions, please visit our dedicated Returns & Exchanges Policy page.

Q: How can I contact customer service?
A: Our dedicated support team is here to help! The fastest way to reach us is via email at support@liberaturs.com. We strive to respond to all inquiries within 24-48 hours during business days.

Q: Who is responsible for customs or import taxes?
A: For orders shipped to the United States, the customer is responsible for any customs duties or import taxes that may be applied by local authorities upon arrival. Liberaturs has no control over these charges.

Q: What if I need help with sizing?
A: We provide a detailed size guide on every product page to help you find the perfect fit. If you need further assistance, our support team at support@liberaturs.com is happy to offer personalized advice.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a secure and seamless checkout experience.