FAQ

Q: Where do you ship from?

A: All orders are shipped from our warehouse in China. We partner with leading international carriers to ensure your gear reaches you reliably and efficiently.

Q: How long will my order take to arrive?

A: Orders are processed within 1–3 business days before shipping. Once shipped, estimated delivery times are:

• United States — 4–15 business days
• United Kingdom — 4–15 business days
• European Union — 4–15 business days
• Japan — 4–15 business days
• Australia — 4–15 business days

Transit times may occasionally vary due to customs clearance. You will receive a tracking link as soon as your order is on its way.

Q: What are the shipping costs?

A: Shipping rates vary by destination. Please visit our Shipping Policy for full details on rates and delivery options by region.

Q: Who is responsible for customs or import taxes?

A: Customers are responsible for any customs duties, import taxes, or fees imposed by local authorities upon arrival. This applies to all international destinations. Liberaturs has no control over these charges, and they are not included in the product price or shipping cost.

Q: What is your return policy?

A: We want you to be completely satisfied with your gear. You may return unworn, unwashed, undamaged items with original tags within 14 days of delivery. For full details, please visit our Returns & Exchanges Policy.

Q: How should I care for my Liberaturs pieces?

A: We recommend following the care label on each garment. In general: machine wash cold, hang dry, and avoid bleach to preserve fabric quality and color. For specialty fabrics (waxed cotton, distressed finishes), refer to the specific care instructions on the product page.

Q: What if I need help with sizing?

A: We provide a detailed size guide on every product page to help you find the perfect fit. If you need further assistance, our support team at support@liberaturs.com is happy to offer personalized advice.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay for a secure and seamless checkout experience.

Q: How can I contact customer service?

A: The fastest way to reach us is via email at support@liberaturs.com. We strive to respond to all inquiries within 24–48 hours during business days (Monday–Friday).